Our Story

We didn't move back for the career.
We came back to build something.

Cybertek started on a ranch south of Colome with one client, a handful of Office 365 accounts, and a belief that rural businesses in South Dakota deserved better IT than what was available. Five years later, that belief is still the whole plan.

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Founded

Winner, South Dakota — 2020. Started as one nonprofit that needed help with Office 365. One client became two. Two became four.

Service Area

South Central SD, North Central Nebraska, and growing into North Dakota. We serve the businesses that big-city MSPs overlook.

Philosophy

Partners, not customers. We want to be the technology department people want to work with — not have to work with.

Main street in Winner, South Dakota at golden hour
How We Got Here

A tier-three engineer, a drought,
and a nonprofit that needed help.

Cole Nicholas spent years as a tier-three network escalation engineer for Marco, one of the country's larger MSPs. The tools were excellent. The culture wasn't. When remote work became an option in 2019, he and his wife moved back to his hometown of Winner to take over the family ranch — which had sat dormant for over a decade.

The ranch had other plans. Two back-to-back droughts. A herd that wasn't paying its way. At the same time, a local nonprofit asked if Cole could help sort out their Office 365 setup. Ten hours a month turned into fifteen. Fifteen turned into a contract. That contract turned into two.

By 2020, Cole had quit trucking hay with his brother — his four-month detour after leaving Marco — and was building something he hadn't planned on: a technology company rooted in a community he actually cared about.

"There have been some really incredible people that decided to bet on Cole Nicholas and on Cybertek," he says. "I've been utterly honored and privileged to serve them."

"I built a technology company that I wish I would have had the opportunity to go work for. That's what I'm most proud of."

Cole Nicholas — Founder & CEO
6+
Years serving South Central SD and beyond
3
States: South Dakota, Nebraska, and North Dakota
<20m
Breach response time for managed clients
400+
Businesses served since 2020
A weathered concrete grain elevator silhouetted against a South Dakota sunset
How We Operate

The code we work by.

These aren't values we put on a poster. They're the things that get us hired, get us referred, and keep clients with us for years.

01

Partners, Not Customers

We don't want to be the vendor you call when something breaks. We want to be the technology department you never had to hire — proactive, strategic, and genuinely invested in your outcome.

02

Own It, Birth to Death

Every problem has a beginning, a middle, and an end. We stay in the room for all three. No passing tickets off, no blaming someone else's equipment, no disappearing after the invoice.

03

No Talking Down

You don't know IT. We don't know brain surgery. That makes us even. Not knowing the technical details doesn't make you stupid — it makes you someone who has more important things to do. We speak plain English, every time.

04

Calm, Predictable, Boring

Good IT is boring IT. No surprises on the invoice, no emergencies that blindside you, no drama. We run on EOS — our processes are documented, our team is accountable, and you always know what's happening with your technology.

Aerial view of South Dakota farmland in a patchwork of tan, green, and gold
The Team

The people who show up
when something goes wrong.

Cybertek is built on people who stay. Same technicians, same relationships, year after year.

Cole Nicholas
Cole Nicholas
Founder & CEO

Tier-three network escalation engineer turned MSP owner. Grew up in Winner, ranched south of Colome, and built Cybertek because the region deserved better. Leads strategy, sales, and makes the call when something serious happens.

Bethany Veenekamp
Bethany Veenekamp
Fractional Integrator

Came on as assistant admin. Became the operational backbone of Cybertek. Runs the company on EOS with a level of discipline that makes everything else possible. Cole calls her a terminator — as a compliment.

Tyler Tran
Tyler Tran
Project Manager

DSU grad, 22 years old, shouldering a project load that would challenge someone twice his experience. Tyler manages client projects with a precision that consistently surprises people who meet him for the first time.

Isaac Schramm
Isaac Schramm
Field Technician

Winner's hometown tech guy since middle school. Half the town has been calling Isaac when something breaks for years. He's found a home at Cybertek, and clients who know him won't accept anyone else.

Emily Grinder
Emily Grinder
Administrative Assistant / Computer Technician
Looking Ahead

AI is coming for small business.
We're getting ready.

The next three to five years in IT aren't about managing computers — they're about managing artificial intelligence. Every small and medium-sized business is going to face the same set of questions: Which AI tools do we adopt? How do we govern them? What do we stop doing manually?

Most businesses won't have the expertise to answer those questions well. Cybertek is building that expertise now — not as a pivot, but as a natural extension of what we've always done: help businesses use technology without getting burned by it.

We're also growing. South Central South Dakota, North Central Nebraska, and now North Dakota. The demand is there. Businesses in rural markets are tired of being underserved, and we're uniquely positioned to serve them — because we're one of them.

AI Implementation & Governance

Helping small businesses adopt AI tools correctly — with policies, training, and guardrails that protect them.

Compliance-First Growth

HIPAA, FTC Safeguards, CMMC — compliance is the entry conversation for every new market we enter.

World-Class in a Rural Market

Big-city tools, local accountability. The goal is a reputation that walks through the door before we do.

Selective Growth

We're not trying to be the biggest MSP. We're building a firm that's known for doing this right — and being honest about who we're the right fit for.

South Dakota tall-grass prairie stretching to the horizon at golden hour
What clients say

Twelve quotes. Zero scripts.

Every quote here comes verbatim from a customer satisfaction survey we send after every closed ticket. First names abbreviated to respect privacy.

Isaac responded quickly when our server had corrupt data files that could not be resolved remotely. He installed a new hard drive and had us up and running the same day!

County Auditor
Jones County Courthouse

I wasn't aware my wifi was slow until Isaac showed up asking me if it was okay. It's nice knowing Cybertek is always on top of things looking out for our business.

Gina
Community Connections

Cole and the gang always go above and beyond to make sure the job gets done right the first time. Always will be a repeat customer!

Aric
Local small business owner

Tyler worked tirelessly to get to the bottom of my Teams crashing issue. He slaved away night and day until everything was working. He hung in till the very end.

Healthcare staff
Winner Regional Health

I was called shortly after the ticket was submitted and the issue was resolved while on the phone. It was maybe 5 minutes. Keep up the great work!

Healthcare staff
Winner Regional Health

Tyler is very kind and professional. I appreciated his willingness to help me and quick service.

Denice
Winner Animal Clinic

Dan is so easy going. He was laughing when he called and said he had the issue figured out. He's always a huge help and easy to work with.

Josi
Southern Plains Behavioral Health

Excellent expertise, patience and excellent customer relations. So thankful for the help.

Lisa
Southern Plains Behavioral Health

I never worry when I have a problem because Tyler and the rest of the team at Cybertek are always helpful and efficient.

Healthcare staff
Winner Regional Health

Isaac is the man! Helps with all my needs.

Shane
Frontier Ford

I particularly like that the response time is very minimal. My issue is given attention and solved as soon as possible. While working on the issue, I am informed of the progress. Very satisfied!

Renee
Local accounting firm

Tyler is always great to work with. He answers all my questions and takes care of things, even if they were not part of the original ticket. Thank you!

Customer Service
Community Connections

Ready to meet us?

The first conversation is 90 minutes. We listen more than we talk. Start with what hurts.

Book a Discovery Call
Or call us: (605) 842-8324